Paying for the self-catering property

When you book your property we will ask you to pay 50% of the total amount due for accommodation by debit or credit card, or by sending a cheque to the Company.  Providing the booking is confirmed, the Company will then send email confirmation to you as soon as reasonably possible showing your booking details and the balance of your total holiday cost which must be received by the Company no less than 6 weeks before your arrival date at the property. 

If you book less than 6 weeks before your arrival date, payment of your total holiday cost (including any insurance premiums) is due straightaway.  For properties booked less than 2 weeks before your arrival date your booking must be paid for in full by debit or credit card at the time of booking.

The prices of unsold arrangements may be increased or decreased and corrections made to errors in advertised prices at any time before your arrangements are confirmed. The price of your chosen arrangements will be confirmed at the time of booking. As changes and errors occasionally occur, you must check all details of your chosen holiday (including the price) at the time of booking.

All prices quoted in this brochure or otherwise advised to you are inclusive of any applicable taxes or governmental levies. Should the rates of such taxes or levies be increased then you may be required to pay this increased amount. Alternatively, if the rate of any applicable tax or levy included in the quoted price is decreased, so that a lower rate applies to your holiday, then the price of your holiday may be reduced accordingly.

If any payment due in relation to your booking is not paid by the appropriate date, the Company is entitled to assume that you wish to cancel your booking.  In this case, the Company will be entitled to keep all deposits paid or due at that date.  The Company normally sends out a reminder to you before your booking is cancelled.  If the Company does not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in the cancellation policy section depending on the date the Company reasonably treats your booking as Cancellation policy for the Self-catering holiday lets as cancelled.

Cancellations or changes to your booking by the Company

The Company does not expect to have to make any changes to your booking, but occasionally problems occur and bookings have to be changed or cancelled.  If this does happen, the Company will contact the party leader (by telephone where reasonably possible in the case of a significant change or cancellation, minor changes will be notified by email) as soon as is reasonably practical, explain what has happened, and inform you of the cancellation or change.

If a significant change has to be made (and the change is not acceptable to you) or your booking has to be cancelled, the Company or the Company will, if possible and as soon as reasonably practical, offer the party leader an alternative property (from the range advertised by the Company) for the same or similar time of year. If you accept this alternative property, you will not be required to pay any more than the price you paid for the original property.  However, if you do not wish to accept significant change or the alternative property the Company offers you, you may choose to have a refund on payments made where outlay for your holiday has not been made by the Company (this is particularly relevant where food & beverage has been purchased).

So as to keep any period of uncertainty to a minimum, the Company will, whenever reasonably possible, communicate with you by telephone in the case of a significant change or cancellation and you are required to do the same.  The party leader should tell the Company as soon as reasonably possible whether you wish to accept any change or alternative property offered, or alternatively whether you want a refund.  In the unlikely event that the party leader fails to tell the Company that you wish to accept any change or alternative property the Company is entitled to assume you wish to cancel your booking and receive a full refund of all monies paid to the Company.

Please note the above options are not available where any change made is a minor change.

However, a refund will not be payable where any change or cancellation results from “force majeure” or where you have refused, without good reason, to accept an alternative property you have been offered.  Please note, no compensation is payable for minor changes.  No compensation is payable and the above options will not be available if the Company cancels your booking as a result of your failure to comply with any requirement entitling the Company to cancel (such as paying on time).  A minor change is a change which, taking into account the information you gave at the time of booking or which we can reasonably be expected to know, we could not reasonably expect to have a significant effect on your confirmed booking.

Circumstances beyond the control of the Company (Force Majeure)

Except where otherwise expressly stated in these Booking Conditions, the Company shall not be liable for any changes, cancellations, effect on your holiday, loss or damage suffered by you or for any failure by the Company to perform or properly or promptly perform any of their respective obligations to you which is due to any event(s) or circumstance(s) beyond the reasonable control of the Company (referred to as “force majeure” in these Conditions).  By way of example, force majeure includes fire, flood, exceptional weather conditions, epidemics, destruction or damage of the property by any cause (other than negligence of the Company) and all similar situations.  In appropriate cases (for example where your booking has to be cancelled before departure due to force majeure) the Company will, however, refund to you all monies paid to the Company by you for your booking.  No compensation, expenses, costs or other sums of any description (including without limitation the cost of securing an alternative property/ accommodation) will be payable in such circumstances by the Company to you.

If you change or cancel your booking

If you want to change your booking once your confirmation has been issued we will endeavour to assist but please bear in mind that changes cannot be guaranteed.  Where changes can be made an administration fee of £25 will be payable to the Company once any change has been made together with any other resulting costs (for example any increase in price).  However, it is important to realise that a change of property or dates may have to be treated as the cancellation of one booking and the making of another.  In such cases cancellation charges may be incurred which may be as much as the total cost of your holiday booking.  The Company will advise the party leader if this is the case when the change is requested.  The party leader must then inform the Company as soon as reasonably possible whether you still wish to change your booking.  If you advise the Company that you do or the party leader fails to contact the Company as soon as reasonably possible, your booking will be treated as having been cancelled by you.  So as to keep any period of uncertainty to a minimum, the Company will, whenever reasonably possible, communicate with you by telephone or email and you are required to do the same.

If you have to, or wish to, cancel your booking, the party leader must telephone the Company on the number shown on your booking confirmation as soon as possible.  The day the Company receives your telephone notification of cancellation is the date on which your booking with the Owner is cancelled.

Depending on your reason for cancellation, you may receive a refund authorised by the Company of all monies you have paid to the Company for your booking.

Please note: The refund provisions referred to above only apply if the cancellation applies to all members of your party.  Note: All prices are for the entire property and not on an individual basis.

More than 6 weeks = full deposit (including any balance of deposit due to the company - see booking details above)

between four weeks and 6 weeks = 50% of holiday cost or full deposit (including any balance of deposit due to the company)

15-28 days = 75% of holiday cost icluding any bookings in the Spa and other costs including staff and food & beverage costs

14 days or less = 90% of holiday cost including any bookings in the Spa and other costs including staff and food & beverage costs

On arrival date or no show = Total cost of holiday including any  including any bookings in the Spa and other costs including staff and food & beverage costs

Liability

The Company shall have no liability for any death or personal injury unless, in the case of the Company, this results from the negligence of the Company or its employees (providing they were at the time acting in the course of their employment).  You must take all necessary steps to safeguard your personal property.  No liability is accepted by the Company in respect of damage to, or loss of, such personal property except in the case of the Company, where the damage or loss is caused by the negligence of the Company or its employees (providing they were at the time acting in the course of their employment).  

 
Except where loss of and/or damage to luggage or personal possessions is concerned, for all other claims which do not involve death or personal injury, if the Company is found liable to you on any basis, the maximum amount the Company will have to pay you is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday. Additionally, the Company cannot accept liability for any business losses.

Nothing in this Section or elsewhere in these Booking Conditions will exclude or limit any liability the Company may have to you for (a) any fraudulent act or omission or (b) liability under Part 1 of the Consumer Protection Act 1987 (or any replacement, variation or amendment thereof) PROVIDED ALWAYS that nothing in this Section will confer on you any right or remedy to which you would not otherwise be entitled by law.

Damage

You shall keep the Property and all furniture, fixtures, fittings and effects in or on the Property in the same state of repair as at the commencement of the holiday, and shall leave the Property in the same state of cleanliness and general order in which it was found. You must report and pay to the Owner the cost of any damage or breakages made during their holiday occupancy. The Company reserves the right to make a charge where guests have contravened an owners request for their property to be smoke free. In order to comply with the Unfair Terms in Consumer Contracts Regulations 1999 the amount of such a charge should not be more than the cost of the cleaning.

Access

The Owner or his representative shall be allowed access to the Property at any reasonable time during any holiday occupancy.

Complaints

In the event of there being cause for complaint concerning a Property, the matter should be taken up with the Owner/caretaker at once and thereafter reported to the Agency. It is important that this is done whilst you are still at the Property so that an on-the-spot investigation can be made if necessary and remedial action taken if required. In no circumstances will compensation be considered for complaints raised after the holiday has ended when the Holidaymakers have denied the Agency or the Owners/caretakers the opportunity of investigating the complaint and endeavouring to remedy matters during the holiday. Please use the booking line when contacting the Agency. During out-of-office hours, an answer phone facility will be available which will be checked on a regular basis.

Conditions

The Booking Conditions will apply to all confirmed bookings. This agreement is made on the basis that the property ("the Property") is to be occupied by the holidaymakers for a holiday as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 and the Holidaymakers acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.